We need to import a csv file to load issues into a project but we do not have the JIRA administrator global permission. Is there any way to do it without it?
As your friendly Jira Administrator. CSV import is intended to be a migration tool and not something you use on a daily basis, so that's why it's access is limited to the administrators.
You could write a script and pump the data in via the REST API, though. All you need is Browse Project and Create Issue permissions (and some scripting skilz) if you go this route.
Not everyone can code - so yes the original poster above, and myself, use CSV import frequently to manage multiple teams.
I have been unable to permission users to import into projects - they have to be system admins. if that is out of date please point to a how to grant non system admins permission to import into a project.
At this time i want to figure out how to ask for a project level import permission to be permitted as it's very frustrating how limited import is.
@[deleted], you are correct. You must be a system-admin in order to use the CSV import feature. It's intended to be a migration tool, and not something that you use daily. This is why it requires administrative permissions.
I'm not sure of your exact process, but we occasionally see teams that hash out their backlogs in spreadsheets and want to import those issues in to Jira easily, so they propose using the CSV input method. If that is more-or-less what you're doing, I suggest moving the backlog creation in to Confluence. It has an easy ability to open Jira issues from within a Confluence page. They don't call it out specifically, but modern versions of Confluence can open multiple issues with 1 click if the issues are in a table. Essentially what you do is create a table in Confluence and add your backlog in the table, then when you highlight one cell in the table, it will see that the data comes from a table and ask if you want to open multiple issues. You then select the Project and Issue Type. It's pretty simplistic, so you may need to add additional detail to the issues once they are in Jira, but it's another alternative that doesn't require admin access.
Another thing you may consider is the Ricksoft Excel Like Editor App. It's not free, but it allows you Excel like control over the Filter Results screen. It's a cool App and we have a lot of clients using it.
I totally agree with Nicole. Our Project Manager have a similar use case and would like to import issues via CSV-Import.
As for now we give them adminsitration rights to do so. But that should not be a longterm solution.
Hi, I have the same problem!
The lack of support for issue import is a roadblock for JIRA implementation on the company globe wise.
There are hundreds of teams and thousands of tasks (issues) and nobody is going to rewrite manually one by one their tasks to start using JIRA.
The nature of the 'create/import' issues is distributed on the teams, it is a delegated task that cannot be centralized on the administrator.
I wish you would listen to your customer instead of trying to force us to change the nature of the work.
What is going to happen is that we won't be able to implement JIRA, soon it will be discredited by managers and we will cancel the contract.
There are two levels of Import on Jira - the Sys Admin settings and the user importer.You can view the user version here: https://confluence.atlassian.com/jirasoftwareserver/creating-issues-using-the-csv-importer-939938927.html
There are some limitations which are covered via the advanced configuration options a Sys Admin has, but this should allow you to import issues under Epics, Stories, etc. For example, I just uploaded a standard set of sub-tasks under 10 stories using this non-admin function.
Ste
Hi Yves,
I would advise if moving from another issue tracker you do consider having your admin team move the issues - there are advanced options to import from other trackers or import the data from CSV.I've not tried importing data from many other systems - but if you were importing via CSV you could customise how much data is moved in each import, if your company are trialing Jira or migrating teams at different times. Otherwise, your teams could use the generic CSV importer (see my answer below), but it is more limited as it's creating new issues - not migrating them.
Hi Stephen,
thanks for your answer. The user importer would be very interesting for us. And I would like to test it.
Unfortunately I don't see the option Import Issues from CSV although my Importer is in version 8.0.15. And I also checked on project permissions and global permission.
(Select Issues > Import Issues from CSV to open the Bulk Create Setup page. (If you do not have the option Import issues from CSV, your Jira Admin must update the Jira Importers plugin to version 6.2.3 or above.))
Do I miss something?
Thanks for your help.
Best regards,
Simon
I found the issue. Modules of the importer plugin have been deactivated.
https://confluence.atlassian.com/jirasoftwareserver0713/creating-issues-using-the-csv-importer-965543056.html says
If you have the Create Issue project permission and the Bulk Change global permission for the relevant projects, you can create issues in bulk using a comma-separated value (CSV) file.
Doesn't say you have to be Jira administrator, or even project administrator.
This didn't work for my user.
This didn't work because that user doesn't have Bulk Change Global permission.
On our instance, we only allow our Managers and Leads to have Bulk Change Global rights.
Ask your Jira Admin about that user's rights, they can correct that.
Here is the answer for your question I answered, without script or Rest Api or any plugin.
Just follows the steps.
https://community.atlassian.com/t5/Jira-questions/Import-issues-from-csv-without-admin-permissions/qaq-p/881746#U1238091
I agree with everything you have already said. Jira is on thin ice with our management team already because even the most simple and relevant functionality is constantly missed or difficult to implement. The response from the team and community is always to be routed to a purchase addon or them telling us to change how we are to operate. Beyond that, the tying of all add-ons to your full subscription list is already causing a lot of issues with our teams since management, rightly-so, doesn't understand why they need to buy 500+ licences for an add-on that provides what should be base functionality or that a few people will be using out of the whole organization. This bleeding cost approach has put jira close to the chopping block for us and with this latest inefficiency, and me going back and saying i have to build another API for a team or a work around to do a simple bulk import task will likely end the Jire experiment for us
I agree there should be a way to allow in an import for some users like a manager without being a system admin We have a similar use case where we want to import from an Outlook export CSV as all the time that should be logged for meetings is already in Outlook. Did anyone have success with the Bulk Change Global permission?
Thank you.
Hi @RAYMOND J. ZIENTARA
There is a non-Admin CSV importer - it is more restricted but will allow for imports with the appropriate permissions.
See more information on Create issues using the CSV importer
Restricted how?
Hi @Sarah Shepard
The main restriction is this is an issue creator, rather than issue updater.
But there are also some fields you cannot upload to as a user - for example, when I last used this status could not be set as you cannot transition issues during creation. The rules of creation still apply whether it is a single or bulk creation.
I would suggest uploading a CSV and mapping your fields to see what is and isn't possible
That doesn't work at all - there is no "Import" option anywhere on the issues screen.
Hi,
Actually it's possible as long as you have Create Issue and Bulk Change permission. Access it through the top menu bar Issues -> Import Issues from CSV
But it come with limitation such as not all field are available to map (for example Status).
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