How to receive JIRA email notifications

Question

I am hoping for some advice on how to bypass this issue.

We are not receiving email notifications anymore (i.e when a new JIRA ticket is created and assigned to a user, the user does not receive an email etc.), since we changed our outgoing mail server email address to have 2-factor authentication.

Is there a way to resolve this without removing the 2-factor authentication?

Thank you

372DigitalTeam · Answer

Thank you :)

Alexey Matveev · Answer

Hello,

You should see the logs. You can find more information here:

https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html