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Team Calendars on a Service Desk Knowledgebase site is not displaying events to active users

Michela Baca_gwf1e5

Hi,

We setup a Knowledgebase Space for a Jira Service Desk project that provides read only access to active Jira users. I created a Team Calendar in that space and pulled in Jira release events and JQL query events. However, my read-only users are not seeing the calendar events, only a blank calendar. Can someone provide some insight as to what I may have missed or configured incorrectly?

Thanks

Michela

Accepted answers

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AnnWorley

Michela, I wish I could tell you how to configure this but at present, only Jira licensed users can see JIra objects in Confluence (for example, Jira Issues macros on pages Team Calendar events based on info pulled from Jira)

We have a suggestion ticket open to add the functionality you are looking for: Allow JIRA service desk customer to view the issue via JIRA issue macro and team calendar

The suggestion is public so you may comment, or vote for it. Doing so will add you to notifications so you will get an email for any updates. ~Ann

Michela Baca_gwf1e5

Ann,

Actually these users are actual JIRA active users and not just a Service Desk user. I will double check to see what permissions are on the JIRA projects that the events are pullling from but I would think my scenario would work.

Thanks

Michela

AnnWorley

I just spoke with a Jira support engineer and we both think licensed Jira users should see the events from Jira in Team Calendars.

To narrow the issue down, please check whether the same Jira users see the events on the calendar when they access the space without going through Service Desk.

Michela Baca_gwf1e5

Thanks Ann,

They do not see the events in the Space itself as well. However, one thing to clarify as this set of users only have access to Confluence for the the Space set up specifically for the Service Desk Project.

Thanks for your help!

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