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Why can't my team connect to the JIRA Dashboard?

JB Blackshire

My team is coming up on our Sprint Demo and Retro this Thursday and noone on the team can access the actual JIRA instance. Is there an actually reason that this might be happening? Also, is there an actual Live Support Contact number for a real person at Atlassian to speak to?

Accepted answers

All comments

Shannon S

Hi JB,

Can you let me know what version of Jira you're running? What actually happens when your users try to access the dashboard? Are there any errors? Anything you found in the logs?

We'll need more information to determine what is happening with your instance.

Regarding phone support, it is available with Priority and Premier support as you can see from our Support Offerings page. I believe you might be on a Starter license instead?

Thank you!

Regards,

Shannon

JB Blackshire

The link I have been using (http://sca-tools:8080/secure/Dashboard.jspa) is now saying the following when I try to connect:

The server at sca-tools is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Is there a Top Level Domain that I should be connecting to? Friday I was able to connect just fine with the above referenced link. Now though, I think it is trying to resolve to the internal company domain.

Nic Brough -Adaptavist-

That suggests your network cannot reach the server (unlikely though) or that it can, and Jira is not responding.

This is something your admins will have to look into - they'll need to check the logs to see what Jira is doing.

JB Blackshire

@Nic Brough -Adaptavist-I do not think that is the level in which this needs to happen.

Is there an actual legit URL to get to the the Login Page for JIRA. I am not having issues with using the internal .org JIRA. I am using the instance directly hosted at and on Atlassian.