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Cloud add-ons annual subscription discount (renew)

Horace Su

Hi,

Server add-ons provide a 50% discount for renewal, just wondering if Cloud add-ons also have a similar policy if subscribes annually.

p.s. searched the online docs and posts and found nothing relevant. Only found "billed annually at a discount (12 months for the price of 10)".

Accepted answers

Kayleen

Hi Horace,

Our Server and Cloud pricing models are actually quite different.

For Server licenses and Server add-ons, the annual renewal is for Software Maintenance (access to technical support, updates, bug fixes, etc.), which is discounted at 50% of the new license cost.

For Cloud service and Cloud add-ons, the annual renewal is for the subscription to continue using the service. We do offer a discount on the Cloud annual pricing versus Cloud monthly pricing in that you get 2 months free by renewing annually.

Hope that helps!

All comments

somethingblue

Hi Horace,

I have created a ticket with the Customer Advocate team and someone should be reaching out to you to speak to you about this further.

Cheers,

Branden

Kayleen

Hi Horace,

Our Server and Cloud pricing models are actually quite different.

For Server licenses and Server add-ons, the annual renewal is for Software Maintenance (access to technical support, updates, bug fixes, etc.), which is discounted at 50% of the new license cost.

Hope that helps!

Horace Su

Thanks.

Horace Su

Hi Kayleen,

Thanks a lot, this answer is what exactly I want.

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