nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Sidebar keeps disappearing in New Jira

Arturs Malnieks

Good day,

I have an issue - whenever I go to a different Jira board/ project/issue etc. my lefthand sidebar disappears, if I refresh the page it appears again. I have tried to clear cache but without any success.

Could you please help me? What could be the problem? Currently, I am limited to old Jira due to this issue but I find New Jira quite pleasing.

Accepted answers

All comments

Krisztian Kovacs_rapuo3

Hi there,

are you the only one experiencing this problem?

What browser are you using? Have you tried a different one?

Arturs Malnieks

Hey!

I am the only one in the company experiencing the problem. I am using Chrome Version 63.0.3239.132 (Official Build) (64-bit).
I just tried Firefox and everything seems to work fine, but this doesn't really solve my problem - too much dependence on Google

Jack Brickey

Please try clearing cache on chrome.

Krisztian Kovacs_rapuo3

Hi,

it's fine, you won't have to "send your chrome to a farm to live with all the other chromes".
Have you tried incognito mode?

If that work, perhaps it's a caching problem and you can just empty the cache.

Arturs Malnieks

Incognito mode works, cleared cache through Inspect>Application>Clear Storage>Clear site data. Still no success
Superbly weird

Arturs Malnieks

Tried that one (as mentioned in the description) - didn't work, unfortunately. Any other suggestions?

Jack Brickey

Sorry missed that. So does the sidebar truly disappear or collapse? Screenshots?

I would not be surprised if there were browser compatibility issues here. If that is what is happening I would open a ticket with Atlassian support.

Arturs Malnieks

It is really weird because it works fine in Incognito mode, but when clearing cache in normal mode - nothing changes.

https://www.awesomescreenshot.com/image/3112290/9e7d84ea05cd14c2dc7376d78c9230fc

artemym

I'm also experiencing this problem. Incognito works, but regular chrome and firefox (both on latest version) don't.

Among a bunch of warnings, I'm getting what seem to be a bunch of ReactJS errors in the devtools console about injecting styles during component mounting.

I'm using the free tier cloud version of JIRA.

Predrag Stojanović_26irxh

Hi All,

Try to disable one of the extensions you have in chrome.

My happens to be extension for youtube. Soon as I've set it to work only on youtube website, kanban board is displayed correctly.

artemym

That worked! The extension likely targeted a youtube sidebar by id or class, but JIRA sidebar may have similar identifiers, so it hid it too. That would also explain why JIRA worked in incognito, since extensions are disabled there.

Thanks!

Umang Savaliya

Hi All,

In my case... I am able to reproduce in both normal and incognito mode.

After disable all extension it's working fine but in firefox I am still able to reproduce this issue.

Thanks!

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