how to give rigt to customer to create requests only via mail?

Question

is it a way to give customers acces to create request only via mail?

They could see portal without possible to create issue on it. Or the only communication chanel could be mailing ( without portal).

But there should be possibility for some customers to access portal.

Is it possible?

Marek Gwozdz · Answer

the value is if portal form is complicated and have access to sensitive data from company database. And only more  trusted and trained customers could have access to it.

It is also now impossible to have diffrent access to difrrent request types. But also her it is impossible. avery customer have access to every request type

somethingblue · Answer

Hi Marek,

I don't see a combination of permissions that will allow a Service Desk user to only see the portal but not create issues via the portal.  A Portal only user without create permissions would be able to see the portal but they wouldn't be able to create issues via the email channel either.

I do see the value in that feature so I would ask that you create a Suggestion on JAC and post the ticket here so the Community can vote on this and add impact.

Cheers,

Branden