Every time I open Jira, I get the following error: "An error occurred Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues." Details * * Exception: Uncaught SyntaxError: Unexpected token ) * Resource: http://mining-jira.stonethree.com:8080/secure/RapidBoard.jspa?rapidView=28&view=planning&selectedIssue=IS-1389&epics=visible&selectedEpic=IS-1212 * Line: 1 * Column: 2 Here is the stack trace: Stack trace * SyntaxError: Unexpected token ) * at Object.parse (http://mining-jira.stonethree.com:8080/s/18f4f8cf8bb4f5dbd307f5c6c992f03a-CDN/en_USmt7vc7/71006/b6b48b2829824b869586ac216d119363/5b9cbbc9e301df77df776dbb53fc7c6b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=true:10318:1375) * at Object. (http://mining-jira.stonethree.com:8080/s/18f4f8cf8bb4f5dbd307f5c6c992f03a-CDN/en_USmt7vc7/71006/b6b48b2829824b869586ac216d119363/5b9cbbc9e301df77df776dbb53fc7c6b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=true:10312:970) * at j (http://mining-jira.stonethree.com:8080/s/2d0a5469d756b8104325602ce5110fd2-CDN/en_USmt7vc7/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:38:58) * at Object.fireWith [as resolveWith] (http://mining-jira.stonethree.com:8080/s/2d0a5469d756b8104325602ce5110fd2-CDN/en_USmt7vc7/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:39:361) * at d (http://mining-jira.stonethree.com:8080/s/2d0a5469d756b8104325602ce5110fd2-CDN/en_USmt7vc7/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:164:292) * at XMLHttpRequest.b (http://mining-jira.stonethree.com:8080/s/2d0a5469d756b8104325602ce5110fd2-CDN/en_USmt7vc7/71006/b6b48b2829824b869586ac216d119363/931aac6b31cac2ddb614a82406c44d89/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:176:149)

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Exception: Uncaught SyntaxError: Unexpected token )

Evert Trollip

Every time I open Jira, I get the following error: "An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues."

Details

- Exception: Uncaught SyntaxError: Unexpected token )
- Resource: http://mining-jira.stonethree.com:8080/secure/RapidBoard.jspa?rapidView=28&view=planning&selectedIssue=IS-1389&epics=visible&selectedEpic=IS-1212
- Line: 1
- Column: 2

Here is the stack trace:

Stack trace

Accepted answers

Shannon S

Hi there,

I just found another user that had this same error in Jira Software, and he realized it was due to a browser extension, such as Grammarly.

Can you confirm you have this problem on all browsers and with all add-ons disabled, and in Incognito Mode?

Regards,

Shannon

All comments

Shannon S

Hi there,

I just found another user that had this same error in Jira Software, and he realized it was due to a browser extension, such as Grammarly.

Can you confirm you have this problem on all browsers and with all add-ons disabled, and in Incognito Mode?

Regards,

Shannon

Evert Trollip

Hi Shannon,

Thank you for your response. It seems to be as a result of my browser extensions, and I actually also have Grammarly installed as an extension.

Opening in incognito mode with all add-ons disabled gets rid of the issue. After disabling Grammarly, the problem disappears in normal browser.

Thanks!

Shannon S

Evert,

Thank you for confirming that. I'm happy I was able to assist you.

Take care,

Shannon

Raghavendra Amara

We have the same issue on our Chrome browser and we don't have "Grammarly" installed as extension. Can you please tell us what else could be the issue ?

We observed different error messages while opening the same link in different browsers except in IE.

Thanks

Raghava

Raghavendra Amara

Hi Shannon,

This is happening since we changed the Base URL in JIRA. We used to have Server name in the base URL and we changed that to domain name. Users started getting this issue when they open any agile dashboard. So, once we reverted the changes to make the base URL back to server name, we are not seeing this issue. Is this something you heard of before ?

Thanks

Raghava

Shannon S

Hi Raghava,

Can you check something for me while your base URL is set to the domain?

Have a look at this article: How to fix gadget titles showing as __MSG_gadget
If your gadgets also show the same (which are a symptom of Jira not being able to communicate with its domain name) then you can run through the troubleshooting steps there to fix it.
If your gadgets do not show the same, could you disable all of your add-ons and let me know if the problem resolves itself? We want to rule out that any add-ons are causing it.

Regards,

Shannon

Salman Muhammad

Add the "Honey" extension to the list as well.

martinpk

I have the same conflict between JIRA and the Evernote Clipper 7.1.0 extension for Chrome on macOS. Running JIRA v7.1.9 and JIRA Agile v7.1.23-DAILY20160627065553.

Michael Hughes

I can report this as well.

Disabling the Evernote Clipper (7.2.1) resolves the issue.

Rohit Sharma_au5y8n

Rajesh Ramankutty

@Shannon S am also facing the same issue while creating the issue in jira soft can you assist me for this?

Shannon S

Rajesh,

The cause of this was an add-on installed in the browser. You can disable all add-ons in your browser, try Incognito Mode, and finally try clearing your cache and see if the issue persists.

If you still have issues, please feel free to Contact Support, or you can raise a new question here. This question here is about a year old so by creating a new ticket you'll ensure that we'll be able to see it to help you out.

Regards,

Shannon

Rajesh Ramankutty

Thank you mam.

Rajesh Ramankutty

@Shannon S Am having another one dout

Jira Server - Template injection in various resources - CVE-2019-11581 is we truly wants to upgrade our jira instance or any other way.

Azfar Masut_et5thg

for us, its caused by the announcer for JIRA plugin, try disabling them

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