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The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation. Close this dialog and press refresh in your browser

Vinesha D_Mello

Hello!

I'm experiencing this error when I try to transition an Issue

The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation.

Close this dialog and press refresh in your browser

System tries to load and gives this error message after a minute

Accepted answers

Nic Brough -Adaptavist-

This happens when you have a slow or lost connection to JIRA, or JIRA crashes while trying to do it. In the first instance, there's not a lot you can do beyond network analysis to see where the connection is failing. If it's a JIRA issue, then you need to start reading the JIRA application log.

All comments

Nic Brough -Adaptavist-

Vineela Durbha

Hi @Nic Brough -Adaptavist-

I am even facing the same issue while performing a transition. There is no error in the log. While the same action is working fine in other tickets. Only in a particular issue I am getting this error

Can you help me in how to find the rootcause of the same

Nic Brough -Adaptavist-

My guess is that your issue has a silly and useless amount of comments on it, too much to be delivered in a reasonable time.

Vineela Durbha

@Nic Brough -Adaptavist-

I have deleted all the comments in the ticket and still I am seeing this issue.Anything else i should check?

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