In service desk, is there a way to find out the time taken for an issue to transition from open to closed?
You could create an SLA for this. Start the SLA timer when the issue is created, then stop the timer when the issue is changed to the "Closed" status or whenever a resolution is set.
You could also use Time in Status plugin
https://marketplace.atlassian.com/plugins/com.obss.plugin.time-in-status/server/overview
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