nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Menus "Dashboards", "Projects" and "Issues" dont open any more

Jens Kisters __SeibertSolutions

Hello,

i have a Jira instance where the the main menu entries "Dashboards", "Projects" and "Issues" dont open any more:

When you click them a small shadow appears below the menu entries are not displayed.

When leaving the page open like this for about 6 minutes suddenly some more data is loaded and the menus start responding.

The installed Jira Software Version is 7.5.3.

At first i only experienced this in chrome and switched to firefox but now i am experiencing this in both browsers.

This also happens when browsing in private.

Update:

i just encountered it on another instance with a similar history:

- Upgraded from Jira 7.1.9 to Jira 7.53

- Same 3rd Party Plugins: Email this Issue, Clone plus, Script Runner

kind regards

Jens

Accepted answers

Jens Kisters __SeibertSolutions

We could locate the issue, it was a plugin that will now be fixed.

All comments

Jack Brickey

what browser? in the past I have experienced this w/ Firefox. It was (is?) a compatibility issue. Can you check a different browser?

Jens Kisters __SeibertSolutions

i first experienced in chrome, then i switched to firefox but after a jew days the problems appeared there too. i will give edge a try too but i need it working in chrome / ff

Jack Brickey

hmmm that is odd. haven't seen on other browsers personally but then again I mostly use Safari and FF. I would also clear your cache, quit the browser and retry. If you are consistently seeing I highly recommend opening a support ticket w/ Atlassian. Browser compatibility issues continue to be a thorn in my side where Jira is concerned. I use Safari for most activity but FF for Confluence because I can NEVER copy and paste an image in using Safari. It always results in "Broken Link" lozenge after saving. :-(

Jens Kisters __SeibertSolutions

Tried it with an Edge with which i never before entered the site and the problem occurrs.

Doesnt seem to be browser-related

Jens Kisters __SeibertSolutions

We could locate the issue, it was a plugin that will now be fixed.

Thomas Schlegel

@Jens Kisters __SeibertSolutions - Good you found the problem. Which plugin caused this? Maybe someone else reading this has the same problem?

Jens Kisters __SeibertSolutions

Its a custom plugin that is not on the marketplace, so this should be a unique case