I want to create a projet with a mail handler and I want to make sure that all users receive a notification when they create a ticket via email, even those with the option "Do not notify me" set. Is there a way to bybass this option?
Thank you!
No, they've chosen not to get notified on their own changes, so the mails will not go out.
Thanks!
It looks like you're new here. Sign in or register to get started.
