Wrong key for users in add ons

Paul Cobley

I have jira cloud with tempo timesheets and BigPicture add ons. Both are displaying the wrong key (username) for some users.

At best this is confusing but I also think it is causing the tools not to work properly. Tempo does not display any work logs for anyone but myself and BigPicture does not allow me to assign work to these erroneous users

I thought the add-ons were mapping users to archived accounts but I cannot find the bad usernames anywhere.

Ericka Samuels

Are you the Tempo admin and/or do you have rights to view other users' worklogs in Tempo?  If not, you won't be able to see their worklogs regardless of how they're set up in the user directory.

if you don't have update rights in BigPicture then you won't be able to change the assignee on theIssue via the BigPicture gantt.

Have you tried changing the assignee directly in JIRA?  If that works, then it's just a problem with your security rights within BigPicture.

I hope this helps!