We have two hosted instances, both of which have beta Identity Management. We have recently received an email about the new Support proposals where support is combined with Identity Manager and can now see Identity Manager Administration and list of managed users.
This is a question about the pricing of the New Identity Manager/Priority Support proposals. We have automatically been given the beta for Identity Management, it doesn't seem like we had much choice in the matter. We have two organisations, one for our uk email domain and the other for our German one. Members of both use both instances and both are listed in the user management section.
Looking down the lists of managed users, which I understand is the basis of future charging I note two things:
Both instances can see both organisations, are we going to be charged for all users in both lists for both instances? Do Atlassian allocate one organisation to each instance for Support purposes, or will we find only one of our sites gets priority Support?
This lists contain all users with the relevant email address regardless of whether they are active users in our system - ie whether or not they count towards our license costs. Are we going to be charged for all these users, in our case about 200 out of the 420 listed are no longer active, former members of staff? So a cost of $600 per month for non-active users. There doesn't appear to have been any thought given to user status when extracting the list of users to be part of an organisation.
It appears they can be disabled in the Identity Management Admin managed users list, but there doesn't appear to be any bulk operations, or even the possibility of exporting a list of users so that we can work out which should be disabled.
As far as I can see Atlassian will shortly be charging us $3 per month for each of these unless we spend many hours going through them individually working out which need to be disabled and doing it one by one. That is going to be a considerable effort and cost for us and one that leaves us dismayed and angry. All this so that we can get the same level of support that we have previously enjoyed as a standard part of our license cost and can exercise some control over the security of our instances. Security that is a standard part of all the other tools that we use and not an expensive extra.
