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Jira Import wizard Error - There was an error importing file Unexpected local file header signature:

Wenfeng

Hi All,

I am currently migrating from a server instance of Jira to a cloud-based instance. when I import the backup zip folder I am receiving the below error message each time at 60%.

The Zip contains both XML files and the data folder containing the attachment and avatars. Can anyone advise?

I have previously imported the XML successfully but missed the attachments, If possible I im happy to just import the attachments only if anyone can advise if this can be done with the wizard?

Accepted answers

All comments

Alexey Matveev

Hello,

Do you follow this KB?

https://confluence.atlassian.com/jirakb/migrating-from-jira-server-to-jira-cloud-779160826.html

Wenfeng

Hi @Alexey Matveev

I did but perhaps I got confused!

Should the back up look like this with the parent zip containing the attachments as zips?

JIRA-backup-20161021.zip
&#9500;&#9472;&#9472; activeobjects.xml
&#9500;&#9472;&#9472; entities.xml
&#9500;&#9472;&#9472; data.zip
&#9474;   &#9500;&#9472;&#9472; attachments
&#9474;   &#9492;&#9472;&#9472; avatars
&#9492;&#9472;&#9472; logos.zip

or this with just folders and xml's as I tried this way and it fails every time.

JIRA-backup-20161021.zip
&#9500;&#9472;&#9472; activeobjects.xml
&#9500;&#9472;&#9472; entities.xml
&#9500;&#9472;&#9472; data
&#9474;   &#9500;&#9472;&#9472; attachments
&#9474;   &#9492;&#9472;&#9472; avatars
&#9492;&#9472;&#9472; logos

The attachments are the only thing I'm missing at this point!

Regards

Alexey Matveev

I will be honest with you. I never did the procedure before. But as I understand there must 3 zip files avatars.zip, logos.zip, attachments.zip in your zip file.

Wenfeng

Ill give it ago and see how I get on!

Thanks for the advice

Dave Theodore [Coyote Creek Consulting]

I would recommend opening a Support ticket with Atlassian. We just did a Server to Cloud migration for a client and had to work with Support to get the data imported. What we saw sounds a lot like what you are seeing.