Exporting tickets' details from Jira helpdesk (client side)

Question

* Our client is currently using the Jira 'help desk', where all tickets are viewed in detail (number, details, progress & comments, etc.);
* Is it possible (a current feature or an add-on?) to have an option of exporting all tickets (with details) into and excel format? This would be done by the client through their personal 'help-desk side' access.

Farouk · Answer

I'm not completely sure of the terminology but this sounds right.

- I as an account manager have access to our company's JIRA and see all my clients, our projects and much more.

- One of my accounts (client) registered in JIRA to raise own tickets and send reports of system issues and is able to view their open tickets & progress.

The client needs the ability to export the tickets they see in their 'client support/help desk" interface into excel for internal admin purposes.

Thank you for your help

Alexey Matveev · Answer

Hello,

Do you mean that you want to export issues from  the portal interface not from the Jira interface?