Old user is not able to check out BitBucket repos.

Rafal Sojka

Hi,

We have the following problem with checking out BitBucket repositories for one user. He returned to the company after many years and his account was reactivated in ActiveDirectory. Unfornately from his Windows account he is not able to check out any projects, although he is able to log into the user interface.

Do you have any idea was is the issue ? 

Our BitBucket is 5.6.1 and it is integrated with JIRA for user management. The user is visible in JIRA and BitBucket and was added to stash-user group. 

He is not able to check out code even if I create an internal BitBucket user for him.  Do you have any idea what could the issue. 

Kind regards,
Rafal

Ana Retamal

Hi Rafal! This seems similar to the issue described in this Community thread.

Apart from that, have you checked that the user still has the right permissions (or belong to the correct groups) to access those repos. You said that you're using Bitbucket 5.6.1, but you also mentioned that you added him to the stash-user group so I'm wondering if there could be a mismatch with that (since Stash was the old Bitbucket version)

Let us know!

Ana