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Service Desk comments copy in Jira Linked Issue

Wouter Spaans (Planning)

Hi,

We have the Service Desk module and the Jira for our developers. But when we create a Service Desk ticket we will also Create a linked Issue and copied the attachments, so that works.

But now our ServiceDesk people put comments in a Service Desk ticket but that comment is not show automatic in Jira Issue ticket, so our Developer must always look in the Service Desk ticket for latest comments.

Is there any synchronize option between the comments for Service Desk and Jira issue Ticket??

Thanks!!

Accepted answers

All comments

Alexey Matveev

What do you mean by Service Desk Module?

Wouter Spaans (Planning)

I mean that we have also this product:

https://nl.atlassian.com/software/jira/service-desk

Together with Jira Software

Alexey Matveev

I see.

A request in Service Desk is actually an issue in Jira. But as far as I understand you also create a linked issue for the request issue, am I right? And then when a comment is added for the request issue you can not see this comment on the linked issue. Am I right? If I am right then everything is correct. When you add a comment to the request issue it will not be added automatically to the linked issue if you did not set up. Or you have setup it somehow? I mean there must be some code or automation rule to copy comments between linked issues.

Wouter Spaans (Planning)

Hi, yes you are right!

Oke, so the comment in Request Issue will not automatically created also for Linked Issue...

Is there some code to copy comments between Request Issue and Linked Issue you know?

Thanks

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