Workflow transitions - can't get issues to show as "Resolved"

John Pavlick

I created a custom workflow.

Transitioning issues to "Resolved", even after adding a post function to the transition to update the Resolution field to "Resolved", does nothing. The issues still show as "Unresolved".

I made sure to make all of my changes to the workflow while it was inactive, and the Issue type (Incident) supports "Resolved" as a valid Resolution field value.

Steven F Behnke

Show us what you're referring to.

If the Resolution field != null, the issue is resolved. If the Resolution field == null, the issue is unresolved.