JIRA Service Desk map to Confluence Space

Question

What are the restriction of JIRA Service Desk to map with Confluence?

Can we map multiple Confluence spaces to JIRA Service desk?

Walter Buggenhout · Answer

I don't know if it might help, but you can target specific pages in your knowledge base for certain request types. It is possible to label your KB pages with Confluence labels and map those labels to Service Desk requests:

So if that's what you mean, you can accomplish this. I would suggest to be rather conservative with the feature, because overdoing it (e.g. by adding too many labels) requires really strict management of your kb pages in Confluence and possible loss of efficiency of it.

Siddheshwar mhetre_l4zeyg · Answer

Thanks for confirmation

Yes, but I guess it is not possible, because as you mentioned earlier there 1:1 mapping for Confluence and JIRA Service desk

Regards,

Sid

Nic Brough -Adaptavist- · Answer

Yes, you are right, you cannot set up multiple Confluence spaces as a single Knowledge Base for a single Jira Service Desk project/portal.

I am sorry, I do not understand " map different request types by template in the same confluence space".  There are too many Jira words happening in the sentence.

Do you mean "Can we have a different knowledge base space in Confluence for each request type in JSD?"