nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can you save a ticket without submitting it?

Mary Teierle

Is there a setting so the end user can log into the portal to start a ticket and save it without submitting it into the service desk?

Accepted answers

Nic Brough -Adaptavist-

No, there's no draft facility. I doubt there will ever be one for Service Desk - the point of the portal is that you just want to raise a request for something quickly and go back to real work

All comments

Nic Brough -Adaptavist-

No, there's no draft facility. I doubt there will ever be one for Service Desk - the point of the portal is that you just want to raise a request for something quickly and go back to real work

Mary Teierle

Ok thank you!

Allen Stone

Is there any place in JIRA that allows for drafts to be saved?

Nic Brough -Adaptavist-

It has not changed in 6 years, no.

Allen Stone

Thanks Nic, I didn't think the service desk part would have changed. But, we didn't know if there was another part in JIRA that gave that option. Thanks for your response.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-service-desk