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JIRA - Trying to run condition on an issue, but no issue exists

Emma_Kay

We have JIRA Software run on a server, we are on version 7.1.1.

From yesterday, we have an issue whereby we cannot edit anything. We can load issues, navigate around, but editing any fields or editing a status of a JIRA, just results in JIRA hanging, with the whirly icon.

In the log it says:

2017-12-21 09:18:11,170 http-nio-8080-exec-8 WARN shaun.taylor@lakeland.co.uk 558x1050x1 1g4g8ku 194.62.125.14 /browse/LL-2810 [c.a.j.p.webfragment.conditions.AbstractIssueCondition] Trying to run condition on an issue, but no issue exists

Nothing has changed from the day before this started happening, no screen, workflow or other sys admin changes. Nothing has changed in the application and database configuration either.

I've tried a re-index which made no difference, also tried a re-start. Googling this error doesn't bring up anything of use. Please can anyone help?

Accepted answers

All comments

Ignacio Pulgar

Does your JIRA instance have the Xporter addon installed?

Tony Severyn

Hi, we're running JIRA Software 7.5.2, without the Xporter add-on and are experiencing the same issue. Also tried re-indexing but hasn't helped. It seems to be sporadic.

Our log message is slightly different:

2018-01-05 09:21:34,733 http-nio-8080-exec-17 WARN A06021 561x294633x1 o4t9mn 172.16.240.157 /secure/RapidBoard.jspa [c.a.j.p.webfragment.conditions.AbstractIssueCondition] Trying to run condition on an issue, but no issue exists
2018-01-05 09:21:34,733 http-nio-8080-exec-17 WARN A06021 561x294633x1 o4t9mn 172.16.240.157 /secure/RapidBoard.jspa [c.a.j.p.webfragment.conditions.AbstractIssueCondition] Trying to run condition on an issue, but no issue exists

Any ideas?

Ignacio Pulgar

That's really strange. I'd contact Atlassian Support for this:

https://support.atlassian.com/contact/#/

Please, update this question if you find out what happened, so that other users experiencing the same symptoms can fix the issue faster.

Best regards.

Emma_Kay

Hi Tony, interesting that you have the same issue, but no we don't have the Xporter add on.

Ignacio - I'm unable to contact Atlassian support, as we only have a 10 user license which means, since they recently changed their support model, we can only request help via this user forum, we can't get any help from Atlassian directly :-(

Nic Brough -Adaptavist-

Does that error go into the log every time you try to do something? Is it always that error and no other?

Could you have a look for :

Errors in the logs that occur while Jira is starting - I'm looking for errors starting things

Under manage add-ons, select the list for "all" add-ons (including system) and have a check through the list - are any disabled?

Kyle Jones_6srjgf

Emma What version did you upgrade to?

Thanks

Kyle

Emma_Kay

We went up to v7.6.2.

Jonathan Chatwin

I'm on 7.8 and see this on any board load...

WARN /secure/RapidBoard.jspa [c.a.j.p.webfragment.conditions.AbstractIssueCondition] Trying to run condition on an issue, but no issue exists

Pete Singleton

We have also been experiencing this issue whenever any user opens any board...

WARN /secure/RapidBoard.jspa [c.a.j.p.webfragment.conditions.AbstractIssueCondition] Trying to run condition on an issue, but no issue exists

It has been happening on Jira Server 7.3 for over a year. I have recently upgraded our test environment to 7.9.2 and the errors seem to have stopped in the logs. Will monitor after production ugprade.

I had this from the Zephyr plugin - please see https://community.atlassian.com/t5/Marketplace-Apps-questions/When-will-Zephyr-fix-the-bug-flooding-Jira-error-logs/qaq-p/787607#U813267

Cheers,

Gaj

Pete Singleton

That could explain why the issue has stopped occurring on our test environment, as when we upgraded Jira to 7.9.2 we also upgraded Zephyr to 3.6.3 (from 3.6.1). Upgrading Production soon so will see what happens there.

Pete Singleton

Are you using Zephyr?

I tested the Zephyr upgrade yesterday and it does fix the errors. Load times also seems faster on tickets on the newer version so the bug could have been causing slowness.

Tony Severyn

We're running JIRA 7.5.2 and Zephyr 3.6.1. We're planning on upgrading both during the last quarter of this year. I'll make a note to check if the issue is resolved. Thanks!

Pete Singleton

Maybe upgrade Zephyr first? It's a quicker and easier upgrade and should solve the problem.

Tony Severyn

That's a good idea. We're currently upgrading to Tempo 8.11. When I'm done I'll see if I can get a Zephyr upgrade into a Sprint.

Sara_xvbyrj

Did Zephyr upgrade take care of the issue?

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