how can I customize the email notification that the client receives when we welcome him to the portal.
Hi Michel,
THis is a highly voted feature request with Atlassian:
JSDSERVER-1708. Please vote.
Susan
Once again another highly voted feature not implemented yet!
Let´s hop we can implement it soon
The request for ability to configure welcome emails is https://jira.atlassian.com/browse/JSDSERVER-1386
Please up vote this request
Since this is something that is currently not possible, you could try changing the text directly in SD files, you can check what I found at: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customize-Welcome-email-for-Customers-and-Agents/qaq-p/1052902#U1055133
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