confluence 6.6,jira 7.6.1,mysql is set to utf8 .
similar problem link , hope it can be solved this time~~~
Hi Tom,
MySQL collation is actually on 3 levels - database, table, and column. Please use How to Fix the Collation and Character Set of a MySQL Database to check if you have any mismatch over there.
Besides that, you should also check the encoding settings. You can use the steps in JIRA Application internationalisation and encoding troubleshooting to make sure you are using the correct encoding.
Please also check if this is happening on different browsers and machines - this will rule out any specific settings on your machine.
Cheers,Moga
This question was perfectly resolved，thank you very much.
Hi Tom, happy to help!
hi, tom ,how you solved this ? i have the same problem ,but followed the guide which Muthsamy offered still not working. tks
does anyone run into the same problem? hope atlassian can solve this entirely
Hi Tao,
and my code in setenv.bat is:JVM_SUPPORT_RECOMMENDED_ARGS= -Dfile.encoding=utf-8 and -Dsun.jnu.encoding=UTF-8
and my code in setenv.bat is:
JVM_SUPPORT_RECOMMENDED_ARGS= -Dfile.encoding=utf-8 and -Dsun.jnu.encoding=UTF-8
There should not be "and" in there. Please use the following line:
JVM_SUPPORT_RECOMMENDED_ARGS= -Dfile.encoding=utf-8 -Dsun.jnu.encoding=UTF-8
Plus if you are starting JIRA via Windows Service, then you should not be editing the setenv.sh file at all. It is stated in the documentation.
As mentioned in the documentation, can I know if you have verified that the changes actually is correct and took effect? You can refer to Verifying your settings.
Best Regards, Mogavenasan
thanks ，you are right， my windows should not edit in setenv.bat . it works !
You are welcome and glad to know that I can help you on this matter.
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