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how do I Restart JIRA when hosted on AWS?

NickB_tkbb51

I have Jira V5.05 running through Amazon web services.

I just bought a new JIRA licence key and applied it. It seems to have worked because my user limit has changed correctly.

The version hasn't changed though. (should it have done?)

The reason I bought a new license was because I want to use the xray plugin which requires a newer version than the one I was using.

I have installed the plugin and entered its license key but I'm getting this error message "This plugin will be installed when the application is restarted"

I restarted the instance through AWS but this hasn't made a difference.

Some instructions of what steps to take now would be very much appreciated as I'm completely stuck.

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Nic Brough -Adaptavist-

A licence is just that, a key that enables functions in a system (In Jira's case, more users are enabled)

An upgrade is a different task - you need to run a set of these as a project, to get yourself up to a supported version. (I'd go 5.0 to 5.latest, to 6.1 to 6.latest to 7.0 then whatever 7.x you want to end up with)

NickB_tkbb51

Ah ok. Thanks for the info.

In fact, my license key dropped me from 50 users to 10 users. I only bought it as I was told I needed to renew my subscription in order to use the latest version of jira and therefore xray. And I cant afford to renew our old 50 user package.

I'm now reading about how to upgrade my jira version

NickB_tkbb51

all the info i'm finding references upgrades to linux or windows. I cant find anything of what to do if Jira is hosted on AWS.

You'll have to forgive my ignorance on this as I'm a novice, and didn't set it up originally.

Nic Brough -Adaptavist-

AWS is a container that will be running Windows or Linux for you. You'll need to log into it and get to the Jira installation, so you can download the versions you'll need and run them on the server so they do the upgrades.

Backups and testing are your friend here.

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