nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation when comment is made

Henriette Bossen

Hi,

I am using an automation rule, which adds a label to an issue, when a comment is made by a customer. However this rule is also being activated when I make a comment to an issue in the service desk.

Does someone know, how I can make a rule that is only activated when a customer makes a comment in the service desk portal? Or maybe how I can exclude myself from the rule.

Accepted answers

Evgeniy Russkikh_cssm12

You can also try use "User is not an agent" instead of "User is a customer"

All comments

Ignacio Pulgar

Is your user account included into the project role 'Service Desk Customers'? If so, try removing you from that role and test again.

Evgeniy Russkikh_cssm12

You can also try use "User is not an agent" instead of "User is a customer"

Henriette Bossen

This worked as intended. Thank you very much!

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