Jira Service Desk and Jira Software automation

Stefan Prelle

For a very small team without dedicated Service Desk agents, I'd like to automatically have issues appear in Jira Software, whenever a customer creates a Service Desk issue. I am aware that this can be done by manually creating a JSW issue and link the JSD issue with it.

Is there a way to optimise this in a way that this happens automatically? I checked the automation rules in JSD, but there doesn't seem to be a way to create issues in JSW from here - or I am to stupid to find it.

Can this be done or am I stuck with manually creating issues in JSW?

Regards,
  Stefan

Susan Hauth _Jira Queen_

Hi Stefan,

There are some plugins (jira scriptrunner, jira workflow toolbox) that have post functions where you can automatically create an issue in another project.

Hope that helps

Susan