How do I prevent an update action from generating an email notification?

Charmaine Ng

Hi! It's my first time asking a question here. I've seen somewhat similar questions but just can't quite find the answer. I hope this question is clear!

Every time I move an issue in and out of a sprint, this counts as an "update" and notifies the relevant parties because the "issue update" event is in our notification scheme. I don't want people knowing every time I do this, but I don't want to completely remove this event because some updates are useful to notify people about.

Is there a way to:

A. Keep this event and not send notifications for a specific types of updates OR

B. Delete the event and tell it to send notifications for specific types of updates

I'm not going to pay for an add-on, and we're using JIRA Cloud so we can't do anything hacky. Please let me know if there's a solution to this! Thanks!

Alexey Matveev

You can switch off notifications for the update issue event. You could create your custom event and if you want to notify a user about an issue update you should make all updates in transitions and fire your custom event. But that would be too much hassle.