This site is already taken

Question

Hi,

I previously had an account with another mail id. I deleted that account and logged with a new acccount. But I am unable to use the same site now. The site is cradlewise.atlassian.net

Looks like when I deleted the account, the site did not get freed up. Can you please help? I need this fixed asap to continue setup of confluence.

Looks like you were able to resolve a similar issue here

Regards

Radhika

Radhika Patil · Answer

Thanks! I did actually discontinue the service before deleting the account. I could not find any link that directly allowed unclaiming the site address.

In any case, I dropped a ticket at the link above.

Nic Brough -Adaptavist- · Answer

Deleting an account is not the same as deleting the services you've caused to be created by asking for a trial.  It's just the account.

After creating the site, you get a seven day trial, and if you let that lapse, Atlassian bots clean it up about a week later.  I don't know if that releases the name though, that might be kept in case people come back again with the same account.

I believe Atlassian can get the bots to free things up more quickly, but they may not see your request here.  Try https://support.atlassian.com/contact

Radhika Patil · Answer

I am unable to use "cradlewise" name for stride as well.