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Mail Notifications

Karthik Mohan

Need some help with email notification in jira cloud . Whenever a issue is created a notification email is sent to the reporter by default. I want to send notifications to the reporter and other participants whenever there is a transistion of the issue.

Like when the status changes i would like to send a mail notification to particular person or a user group depending on the current status.

Any suggestions ?

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Thomas Schlegel

Hi again, @Karthik Mohan,

set the email notification in the notification scheme of your project:

https://<username.atlassian.net>/plugins/servlet/project-config/<projectkey>/notifications

You can edit the notifications there or create a new notification scheme here: https://<username.atlassian.net>/secure/admin/ViewNotificationSchemes.jspa

and assign the new notification scheme to your project.

Karthik Mohan

@Thomas Schlegel i tried the notification schemes but i am not receiving the notification. Only notification i get is for issue create.

Thomas Schlegel

Which event do you fire in your workflow transition?

You can see that under "post functions" of the workflow.

Usually, there is a "Generic Event" fired. Change this to another event (e.g. issue updated) and add notifications in your notification scheme to that event.

Karthik Mohan

Actually, transitions fire difffernt events based on the transistion and i have added the respective notification i wanted. But still i am not receiving the notifications

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