Fields stay empty when opening new issue

Question

Hello,

when a new issue is created from a current issue, the fields from the current one are not taken to the new one.

Example: Issue 1 Accounter is Max, in Issue 2 the Accounter field is empty and Max has to be entered manually. How can I change this?

Thanks

Yousaf · Answer

I just checked and there are 2 things I noticed:

1. When a customer creates an issue through the SD-Portal, the request type appears and is always correct

2. When an issue is created internal in my office by me or co-workers, the request type says no match.. There is no way I could avoid this.

Is there a solution for problem 2? A lot of issues are created in house over the "create" button in Jira, so it would be great if there is a fix

Thanks ;-)

Yousaf · Answer

I just went through it, but it does not slove my problem :/

I thought maybe this could help and tried this giude, but it does not work either.. strange

https://confluence.atlassian.com/jirakb/automatically-set-customer-request-type-when-issue-is-created-via-jira-859463969.html

Tarun Sapra_2ab78x · Answer

This should help -https://confluence.atlassian.com/get-started-with-jira-service-desk/create-service-desk-request-types-917968307.html