some users unable to see any buttons

Question

Some users in JIra service desk not able to see any buttons on the view issue even the issue is aasigned to them.

I have added those users in browse,transition issue permissions as well. Still they are not able see any buttons.

We tried integrity checker and reindex aswell, but no fix.

Please check the below screenshot

Ivan Tovbin · Answer

Also, even though highly unlikely, your permissions may be configured on the current issue status basis. These permissions override you project permission scheme for a given status. Check your status properties in the current workflow. More info here.

Alexey Matveev · Answer

Maybe it is related to user license. Maybe you have a service desk project and the user has only Jira Software license.

Tushar_ki71l7 · Answer

Hi Ivan,

The permissions are correct for the affected users within project permission scheme. My concern is user is not able to view any of the button on the screen. We can fix the issue if user is having problem only for specific transition buttons, but user is not able to see any of the buttons.