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Firefox: attempting to login to my.atlassian.com produces endless page reload

tlroche

4 things about me (some of which might not matter):

* longtime Bitbucket user
* I change passwords on important accounts (inc BB, now therefore Atlassian) with period ~= 90 days
* I webbrowse with Firefox, and am currently still on Firefox version=56 (i.e., pre-Quantum) waiting for an extension to upgrade
* I run OS=Linux distro=Debian version=8.9

To change pw, I browsed to https://my.atlassian.com and attempted to login using what I strongly believe to be my correct credentials (including ID=email). I then got redirected to

https://id.atlassian.com/login?application=mac&continue=https://my.atlassian.com&token=<alphanum string length=280/>

[loop top]

which attempted to redirect again, which produced the Firefox warning

> Firefox prevented this page from automatically redirecting to another page.

I hit button=Allow, which immediately reloaded the page, but returned me to top of loop.

[loop end]

After ~20 trips through loop, I websearched on term='Atlassian login reload', which returned (et al) some helpful-looking material from domain=atlassian.com. I took what seemed to be the most useful advice, which was to

1. dump cookies
2. dump cache
3. reload browser

I did this, then rebrowsed to https://my.atlassian.com , but observed no change: same infinite redirect/reload loop.

What to do? Meanwhile, will retry on another box with Quantum aka Firefox version >= 57.

Accepted answers

All comments

Andy Heinzer

Hi Tom,

Sorry to hear that there is a problem with logging into one of our sites. I am interested to know if this only effects Firefox. Is it possible to login to the site from this machine using another browse such as Chrome?

I suspect there might be another problem here though if that doesn't work.

Try going directly to https://id.atlassian.com and see if you can login directly to that site first. If you can, I would suspect this page might take you to your profile page. If you can login directly there, I would be interested to see if you can then use the same browser tab/session to then navigate directly to https://my.atlassian.com

and see if that works.

If you're still getting this stuck in an endless login loop, please let me know the the username/email address you are using to try to login to our site and I will launch an internal investigation to see if there is perhaps something wrong with your specific account that might be causing this problem.

Thanks,

Andy

John Xolobo

Hi Andy, I have the same problem with looping if I try to switch apps from sidebar to HOME application.

1. Open sidebar

2. Click to "HOME"

3. Confluence and JIRA software clouds instances react the same behaviour - application will start with some loop (https://id.atlassian.com/login?continue=https) and I cannot stop it or return to JIRA or confluence.

Andy Heinzer

Hi John,

Is this problem happening for your in Firefox only? I am curious to see if perhaps we can learn more about your environment to understand the scope of this problem better.

Also, does this effect other users in your environment? Different browsers? I would also be interested to learn about your specific Cloud URL. I would like to try to reproduce this problem so we can better understand what might be causing this.

So far I have not been able to recreate this problem yet.

John Xolobo

Hi Andy, I tested with new JIRA cloud instance and the behaviour is the same, but only with Chrome! I checked in IE11 and it works correctly.

Problem with HOME and looping exists in Chrome.

https://myjira.atlassian.net/home?src=appswitcher&ref=Jira

Please could you reproduce this problem.

Thank you.

Andy Heinzer

Hi @John Xolobo

So far, I have not been able to reproduce this problem. Could you let me know more about your environment? Are you also using a Linux OS, like Tom initially reported on this thread?

Could you let me know what specific versions of Firefox and Chrome you are using?

Have you tried to use the Private browsing mode or Incognito mode in either of these browsers? I am curious to see if you can recreate this problem in these private browser modes to see if this is possibly related to a cookie/cache or possibly some other extension in the browser itself.

Daniel Myers

Hello, I have been having this same problem with both Firefox and Chrome on a Linux OS. From what I can tell, this problem only exists when connecting from a Linux OS.

Roded Bahat

Hi,

I'm experiencing the same issue with Firefox 59.0.3 (64-bit) on Windows 10.

Chromium on the same machine works fine.

Update: Refreshing Firefox did the trick for me.

Andy Wedge

Same issue using FireFox, latest update, Windows 10
I earlier today cleared my cache and cookies and ever since it will not let me log in

Tried refreshing Firefox as suggested above but that hasn't worked.

It gets stuck at the same spot every time i.e login?redirectCount=3
Any help/advice please? Driving me nuts now.

Jeremy Day_xw0hnr

I had the same redirect loop. In my case the problem is Atlassian depending on http "referer" to allow login. If it's spoofed like firefox can be configured to do, you get 403 errors and are redirected. This would be consistent with it happening to some people only on Chrome, others only on Firefox. Could be the underlying cause for most people experiencing this.

Referer is bad, relying on it is bad, and it adds nothing to security. In fact forcing your users to configure their browsers and firewalls to send it does a little of the opposite. Please fix it some day.

Pavol Liška_r0fgmb

You might run into this issue:

https://community.atlassian.com/t5/Bitbucket-questions/Cannot-logon-to-Atlassian-website-using-Firefox-59/qaq-p/763999

read answer: Pruthvi Sabbu Oct 03, 2018 • edited

"Apparently, Atlassian is trying to fingerprint browser. And I have configured the browser to resist fingerprinting scripts and hence the issue. Once I have disabled the config privacy.resistFingerprinting, I am able to access the same. I really wish Atlassian stops tracking!"

Berend De Schouwer

Same problem, FF 63.

Tried to dump cache, cookies, add-ons, private browsing, fingerprinting, ... The console shows content security policy warnings, but nothing else.

can login to id.atlassian.com and this site.

Berend De Schouwer

also see a deprecated cookie api warning in aui.js

Berend De Schouwer

and I get http 400 on https://www.atlassian.com/SetCST

Berend De Schouwer

I've got a full HAR file. Don't know how to attach it here. It's 4MB.

Andy Heinzer

Hi everyone,

Sorry to revive this old thread. Just trying to determine if there are still any Firefox users out there that still can't login to https://my.atlassian.com

If so, could you please let me know what version of Firefox you currently using?

I also noted that @Pavol Liška came across a solution in his case in regards to a privacy.resistFingerprinting setting that was enabled in his browser. This is something that you can change in the about:config settings of Firefox. Details in About:config editor for Firefox.

"Apparently, Atlassian is trying to fingerprint browser. And I have configured the browser to resist fingerprinting scripts and hence the issue. Once I have disabled the config privacy.resistFingerprinting, I am able to access the same. I really wish Atlassian stops tracking!"

Curious to see if this helps, or if there are still outstanding problems here.

Thanks

Andy

Tormod

There seems to be a new login screen, I no longer have the login problem.

Kudos to Andrew for a swift resolution...

chaplina

I am encountering this problem running Chromium 75 on Freebsd 12.

Firefox 67 works fine

Matthew Marsh

Hi Andrew,

I am trying on Firefox 67.0.1 and am getting the endless page redirect (Something has gone wrong page that I can screenshot if you need). If I browse to https://id.atlassian.com and try to login, it keeps endlessly redirecting to start.atlassian.com and just keeps repeating. I've tried all the troubleshooting in this thread so far and can confirm I can login using Chrome without issue. Is there any other information you need or anything else I can try?

**Edit**

After running some of the diagnostics suggested in this thread, I was able to figure out what was going on. Our content gateway was intercepting the traffic and Firefox was detecting this as a MITM attack. I added a static bypass for myself and was able to login without issue. I'm still doing some research on a long term solution, but figured it might help someone else experiencing a similar situation

**Edit**

Thanks,

Matt

Mikkel_qs8xl9

Still experiencing this on firefox 68.0.1 even in safe mode.

Carl Shepherd

I have the same redirect issue on Brave Chrome and Safari on the same machine. Admin killed my account and reinvited me but that did not help. Reboot, Clear Cache, still no luck.

Primarily using Brave. Shields are down which means 3rd party cookies and fingerprinting are enabled. To me, this seems to be a server-side problem.

Paul_6h1f0u

I have this issue - I cannot login to Bitbucket. I get redirected to:

https://bitbucket.org/socialauth/login/atlassianid/?next=%2F

This screen is blank.

Paul_6h1f0u

I should mention this is on Firefox Developer edition 70.0b2....

ryan.sutter@govdocs.com

Same here, Brave simply does not work. Shields are down, always have this problem. Firefox on the same machine works fine.

Carl Shepherd

Got help from Atlasian, (it took some prodding I must say) you need to whitelist these domains, In Brave it's not enough use the site with Shields Down.

Go to:

brave://settings/content/cookies?search=cookies

Under Allow you need to add each of these sites (add them one at a time)

https://atlassian.com

https://aui-cdn.atlassian.com

https://common-admin-cdn.atlassian.com

https://jira.comhttps://atlassian.io

https://atlassian.net

https://[your domain].atlassian.net

You need to use the correct domain name in the last URL replace [your domain] with the domain of your company, organization whatever...

ryan.sutter@govdocs.com

Thank you so much for this. It worked.

davidandrew

OS X 10.11.6

Unable to login:

Getting the login loop using FF 69.0.2

Unchecked all defaulT content blocking options and disabled all extensions and plugins.

Was able to login:

Using my google profile I could login using FF 69.0.2

Could login using Vivaldi browser 2.4.1488.36using my chosen username and password

Could login using Chrome browser 77.0.3865.90 username and password

Sami_y3fc3f

Why is it only happening on Atlassian and no other sites? This caused my ff to hang

Roded Bahat

@Andy Heinzer, is there any hope of getting any attention from Atlassian for this issue? There seems to be an ample number of people here willing to assist you in debugging the problem if that's what's holding you back.

Darian Cabot_8w1y4h

I'm stuck with an infinite loop in Firefox 73.0.

Also a long time Atlassian user.

I can login and view:

my.atlassian.com:
start.atlassian.com
id.atlassian.com/manage-profile/profile-and-visibility
bitbucket.org

Buy as soon as I try to access Confluence, my URL goes to id.atlassian.com/login? and I get the redirect problem and eventually I'm taken to:
mycompanyname.atlassian.net/login?redirectCount=3&dest-url=%2Fwiki...
and this error page appears:

Atlassian
mycompanyname.atlassian.net
Something has gone wrong
Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page):
[ Try again ]

In Firefox I've tried turning off all Browser Privacy settings, allowed all tracking, allowed all trackers, etc. I cannot for the life of me access Confluence with Firefox.