Welcome to Jira page for user in continuous loop

Question

We are using Jira version 7.5.0 and using Crowd version 2.11.2 to store our users in.  We have a user that had an account set up, but never actually logged in and didn't remember their password.  I set up a new password for them in Crowd, and made sure that it replicated to Jira.  I then tried to log in as that user.  I get a "Welcome to Jira" screen, where I'm asked to choose the language and avatar.  When I click Next on the avatar page, it brings me right back to the choose a language screen.  I've deleted the user and recreated it, as well as try to log on as this user on a different computer, but neither of these help fix the issue.  Please let me know if you have any questions.

Thanks,

Ryan

Shannon S · Answer

Alright, Ryan.

This will need a ticket so we can check through your logs. I'm going to create one now with your email address from here and we'll be in touch with you for the logs.

Thank you for your understanding.

Regards,

Shannon

Ryan Kjosa · Answer

In the atlassian-jira-security.log, I see a couple of times where there is a message stating that the user tried to login but they do not have USE permission or weren't found.  They were eventually able to pass the authentication process though.  I looked at the time when this user passed the authentication process, and compared that to the times recorded in the atlassian-jira.log file.  There is nothing in that log file at that time that references this user.   There are some warning messages, but they point to a different object, as well as a different user whose not having any problems.

My user account has Jira admin rights.  However, I can't tell through Global Permissions, as I'm still getting that error message about the Jira server couldn't be contacted - which is either a glitch or server may be down.

Thanks,

Ryan

Shannon S · Answer

It could be. Nothing at all is occurring in the atlassian-jira.logs when you are stuck in the loop and also when you try to go to Application access?

Does your user have Jira admin rights in Global Permissions?

Regards,

Shannon