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Do portal-only customers need Atlassian ID to view Confluence Knowledge Base?

Rosa M Fossi

I'm a little confused... I was under the impression there was a restriction where I would have to convert my portal-only customers' accounts to an Atlassian ID (still portal-only though with no licenses) to be able to properly navigate/restrict accesses in the confluence knowledge base.

Today, from a test portal-only non-atlassian ID account, I was able to see a knowledge base article from the portal. Am I losing my mind? was there never a restriction? or are there only certain restrictions for non-atlassian-id users?

Accepted answers

Susan Hauth _Jira Queen_

Hi Rosa,

Your portal-only customers do not need access an atlassian id to see the Knowledge base articles from WITHIN Service Desk. Which will display the top 3 best matches with a short article.

To navigate to Confluence, they would need an atlassian id.

JSDCLOUD-4901 is one of the issues dealing with this request if you would like to vote for it.

Hope that helps

Susan

All comments

Susan Hauth _Jira Queen_

Hi Rosa,

Your portal-only customers do not need access an atlassian id to see the Knowledge base articles from WITHIN Service Desk. Which will display the top 3 best matches with a short article.

To navigate to Confluence, they would need an atlassian id.

JSDCLOUD-4901 is one of the issues dealing with this request if you would like to vote for it.

Hope that helps

Susan

Rosa M Fossi

Thanks for your reply Susan. I'm not sure what "WITHIN" service desk actually means... Can they see a hyperlink to the article, but then can't see the actual article because it takes them to Confluence?
Or are they able to preview the entire article?

Susan Hauth _Jira Queen_

Hi Rosa,

They will be able to see the entire article in a pop up window in Service Desk. But any links to confluence will not work.

Susan

Rosa M Fossi

Thanks!!

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