An error occurredHide… Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues. Details * * Exception: Uncaught TypeError: Cannot read property 'value' of undefined * Resource: https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US * Line: 3368 * Column: 1791 Environment Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36Stack trace * TypeError: Cannot read property 'value' of undefined * at Object. (https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:3368:1791) * at Array.filter (native) * at Function.b.filter.b.select (https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:1149:376) * at Object.removeDuplicates (https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:3368:1591) * at Class.formatSuggestions (https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:3368:3841) * at Class.formatSuggestions (https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:1252:864) * at Class.formatSuggestions (https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:3368:4228) * at Class.formatSuggestions (https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:1252:864) * at Class. (https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:3368:3080) * at j (https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:60:58)

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I have error when I try to input name in field "Assignee" of the task

pavelsokolov8080

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

- Exception: Uncaught TypeError: Cannot read property 'value' of undefined
- Resource: https://jira.visata.org/s/e9f840de8f5697e3f930244555eb30cc-CDN/-545zj8/72003/b6b48b2829824b869586ac216d119363/df3222232ebdd880606375429a1d28da/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US
- Line: 3368
- Column: 1791

Environment

Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

Stack trace

Accepted answers

Nic Brough -Adaptavist-

The usual culprit is an add-on breaking things. Could you go over all the user-installed add-ons and disable any that might be injecting javascript?

All comments

Nic Brough -Adaptavist-

The usual culprit is an add-on breaking things. Could you go over all the user-installed add-ons and disable any that might be injecting javascript?

Yahor Tsyplakou

Thank. It helps to avoid critical problem.
But I have still additional messages in JIRA when I try to change "Assignee", first of it:
Capture1.PNG
I can see it when I insert first symbol.
And the second message I can see when I press the second symbol:

Capture2.PNG

Capture1.PNG

Nic Brough -Adaptavist-

Ok, that's at least got us a slightly more helpful error message. Could you look at the JIRA application logs? An "internal server error" will always have dropped information into the logs for us to analyse.

Yahor Tsyplakou

Please find link

https://dl.dropboxusercontent.com/u/900974/JIRA_support_2017-01-05-09-44-57.zip

Nic Brough -Adaptavist-

I can't help you with that, you need to read the log at the time the error is occuring on your screen.

Yahor Tsyplakou

On the first picture:

Please accept action on jira.visata.org

On the second picture:

Please accept action on jira.visata.org

Prevent creation of additional dialogs on this page

Nic Brough -Adaptavist-

Oh, well, that's easy. "Prevent creation of additional dialogs on this page" is a dialogue your browser (or browser add-on possibly) is asking you. It's trying to block popups you might not want. You need to answer "no" for JIRA, or it'll timeout waiting for you to respond.

Yahor Tsyplakou

Unfortunately disabling pop forms does not help.

But I found additional error message in console after close dialog;

image2017-1-11 20:9:10.png

Nic Brough -Adaptavist-

And, again, what does the log file say?

Yahor Tsyplakou

https://jira.atlassian.com/browse/JRA-44823

slothstronaut

Maybe this comes in handy for you:

https://confluence.atlassian.com/jirakb/jira-login-fails-with-user-exists-but-has-no-unique-key-mapping-373261121.html?utm_medium=logScan&utm_source=STP

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