SLA in Jira Software

Pumper1

Hi,

I have Jira Software project, and wont to use SLA in this project. How i can do it, and can i use for it Extension for Jira Service Desk? Because it is some worflow actions from this plugin.

somethingblue

Hi Taras,

There is some good documentation regarding SLA's in JIRA including a few knowlege base articles with examples such as Example: creating a basic SLA, Example: creating an SLA with multiple cycles and Example: creating an SLA that doesn't track continuous time that can help you create your first SLA:

Setting up SLAs

Example: creating a basic SLA

Example: creating an SLA with multiple cycles

Example: creating an SLA that doesn't track continuous time

Reporting on SLAs

How to Troubleshoot SLAs in JIRA Service Desk

Those are a few resources available.  In regards to using the SLA's in Extension for Service Desk, I have not tested this as that is an add-on created by InTENSO IT Experts.  The only thing I found doing a quick search was from a product page:

This feature allows to calculate SLA metrics on the basis of data from custom fields.

You can definitely test in a staging instance or email contact@intenso.support for further information about the operation of their add-on.

Cheers,

Branden