Importing Sub-Tasks from CSV

Question

I tried to import the Sub-Tasks from CSV to JIRA  from Issues --> Import Issues from CSV, i couldn't find the "Parent Id" column in JIRA fields. where as i am able to import Sub-Tasks from System --> External System Import.

As a JIRA Admin, I have access to System, but i can't give the JIRA Admin permissions to Project Users to export the Sub-Tassks from CSV via System.

Any solution for this, Your advices are much appreciated.

Tarun Sapra · Answer

Hello @Raju AD - Both CSV importers server different purpose, one is for migrating data ( only for admin thus it includes all fields like parent id etc) other CSV import is for non-admin users and only contains sub-set of functionality and fields.

Please see this similar bug reported here about parent id

https://jira.atlassian.com/browse/JRASERVER-39749

and the response from Atlassian

https://jira.atlassian.com/browse/JRASERVER-39749?focusedCommentId=643064&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-643064

Raju AD · Answer

Hei Tarun...Thanks for the Reponse...Im trying to add Sub-Tasks to an existing Issue, I have the Parent ID. but when i map the Fields of CSV with JIRA.... im not seeing the "Parent Id" in JIRA fields...when i tried to do from Issues. Where as i can see Parent ID, while importing from Systems, Hope i am clear..

Tarun Sapra · Answer

JIRA never imports sub-tasks without parent (via Issues -> CSV or External System import) as that will lead to "orphaned" sub-tasks. Seems like a bug to me.

https://jira.atlassian.com/browse/JRASERVER-64768

https://jira.atlassian.com/browse/JRASERVER-64809