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After Update JIRA notice "JIRA Software ist derzeit nicht verfügbar." but we cant find a bug!

Former user

after the latest Update of JIRA Server Installation, wie got the notification, that JIRA is not available at the moment:

"JIRA Software ist derzeit nicht verfügbar. Eventuell wurde ein Upgrade nicht erfolgreich ausgeführt oder ist noch nicht abgeschlossen."

But everything works so far. we already tried this solution:

https://confluence.atlassian.com/jirakb/jira-software-is-currently-unavailable-error-after-upgrading-to-jira-7-or-newer-794373743.html

But the query does not return any rows.

I wonder how we can get rid of this annoying message. Can you help?

Accepted answers

All comments

Shannon S

Hi Oliver,

Can you let us know what version you upgraded from and to?

Additionally, please let us know what errors occurs in your atlassian-jira.log.

Thank you!

Shannon

Former user

Hi Shannon,

we upgraded vom 6.4.11 to 7.5.0 in the log there are some errors but nothing I think of this notification.

I have created a Support-Zip I copuld send you.

Besst regards

Oliver

Shannon S

Hi Oliver,

In order to get your support zip, I'll need to make a ticket for you in the support system. Could I use the email address you're logged in with to ask the question?

Shannon

Former user

Hi Shannon,

that would be very nice. Please do so.

Shannon S

Thank you, Oliver! I've created the ticket for you.

Once your issue is resolved, I've asked the engineer to place the answer in reply to this question, but please feel free to do so yourself as it may help other users!

Regards,
Shannon

Former user

Hi Shannon,

we upgraded from 7.5.2 to 7.12.3.

Here is a list of the Errors

ERROR JIRA startup with MS SQL Server fails with error "Cannot insert the value NULL ... column does not allow nulls. INSERT fails."
WARN JIRA Indexing Operations Display Error indexing issue Dropping Custom Field
WARN JIRA re-indexing is very slow when issues do not have a rank value FIXED IN 7.2.7
ERROR This version of JIRA Agile requires a minimum build number of #45 in order to proceed
ERROR JIRA 7.1.X Agile related update error
ERROR Hercules Log Scanner Unable to Proceed Past Zero
NEUSTART DER ANWENDUNG
WARN Dashboard doesn't load when SD is being restarted
NEUSTART DER ANWENDUNG
WARN Connection Reset when Accessing the Database

I would like to raise a new support ticket, but I am unable to do it, because we only have a starter Licence.

Best regards

Oliver

Shannon S

Oliver,

Thank you for letting me know that. I've created a new ticket for you which is JSP-406757.

We will be in touch shortly to continue troubleshooting your issue.

Regards,

Shannon

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