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customer unable to browse user in service desk customer portal

Rashmi Belur

I have a custom field for listing multiple users using user picker and Browse user global permission is set to Anyone.

I am using service desk 3.4 with jira 7.3.3.

when this field is exposed to customer portal and customer cannot search any other users in this field.

Accepted answers

All comments

Tinker Fadoua

It is better to use a group versus Anyone.

Rashmi Belur

Is Anyone option not supported?

Tinker Fadoua

Under Global Permissions it is always recommended to use groups. Anyone is supported in JIRA however it is not the best option in this case. If you have a Dev environment try a group and see if it is working

Best of luck!

Rashmi Belur

I tried creating group for set of users , has no luck. Only JIRA Admin role was able to browse users even though it was not set in the global permission.

Is this a bug?

Rodolfo Romero (RC Inc.)

On JSD Server, the configuration that allows users to "browse" users in a custom field is managed by the same configuration that sets the sharing customer capabilities.

Try changing the configuration as shown in the screenshot above and your customer will be able to "browse" users in the custom field.

If you want to allow customers to share requests with only their organization, make sure that the customer who is trying to browse users belongs to at least one group and that there are more members within that group.

Kevin Barbar

I'm experiencing this same exact problem as Rashimi. First, it was happening on multiple projects, I fixed those projects by configuring it as you have screenshotted.

I haven't been able to replicate that fix on one other instance. Do you have any additional help for this issue?