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Unable to log work

Kasparas Kizlaitis

Good afternoon!

I am unable to Log Work in JIRA (and it seems that no one in our team is able to). I went to Unable to Log Work issue but there is no answer there – everything is enabled, all the permissions are set (I can see that from Permission Helper action).

What is there else that could be wrong that we cannot log our work?

Thank you for you assistance!

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Alexey Matveev

Are you sure you checked the workflow of the issue? The part about jira.issue.editable ?

Kasparas Kizlaitis

May I ask you how to check this flag of the workflow?

Alexey Matveev

You need to

1. Find the workflow for the issue.

2. Go to cog item-> Issues -> Workflows.

3. Switch to the edit mode of the workflow

4. In the workflow choose the status in which your issue is now

5. Click view properties

6. Check if you have the property there.

Kasparas Kizlaitis

I checked it and no, it did not have jira.issue.editable flag.

I added jira.issue.editable -> true to one of our workflow steps and I submitted the draft, however, 'Log Work' field or button hasn't appeared on issues that are currently in this one workflow step.

Anything else that I should try or check?

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