nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"First Time Resolution"

Dale Ipsen

I'm trying to set up a workflow where the service request ticket is resolved immediately (for simple or "walk up" requests..

I've set up the workflow as below: With the "Post Functions" to set the resolution to "Done"

But when I use this to create a new ticket - it's not actually setting the resolution to done.

Any ideas on how I achieve this?

Accepted answers

Dale Ipsen

Thanks all for comments..

I raised it with support...

Answer was: Add a store issue type post function after you set the resolution.

All comments

Susan Hauth _Jira Queen_

It looks right from your screen shots. But there must be more going on. Did you check the logs to see if there is an error on creation? Are you sure it's actually executing that workflow?