Need help to configure the automation rule for skipping 1st approval.

Question

Hello All,

There are two approvals, 1-SO approval and 2- HOD approval,
If the user is same for both the approvals then we need to skip 1st approval.

Thanks for your  help

Grayson Bishop · Answer

@Scott Harwood,

For Cloud, JIRA came out with the ability to skip approvals in a February release using automation rules (https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/auto-approve-new-report-gadget-more).

@Tushar,

Try messing with the automation rules to accomplish exactly what you have in mind. Maybe the below combination would be a good starting point:

* WHEN: "Status Change"
* IF: Issue Matches( status in("1-SO") AND %field1%=%field2%
* THEN: Auto-approve/decline (Approve)

Scott Harwood · Answer

Hi Tushar,

Unfortunately this is not something we can support as the Service Desk API does not give us the functionality required to skip approvals.

Sorry,

Scott.