Jira service not running with HTTPS

CastleByte

I am having an issue with getting Jira to run over HTTPS. Every time I add a signed key store into the Jira configuration tool it is able to see the certificate and all of the information is right, but when I reboot the service it will never start, it just gives an error saying the service started and then stopped. If I turn it to just HTTP it works normally. The certificate I have was created with Portecle and signed by Let's Encrypt. This was working with 7.2, but after installing 7.5 this continues to happen. I have created a new virtual machine with a clean install of Windows and fully configured Jira, MySQL, and created the certificate by following the Atlassian documentation. I am not sure what else to do or why it isn't working with the certificate. 

Eduard M

Hello,

Please go over the following steps and let us know the output:

1) What is the installation directory for the JAVA VM running JIRA? You will need to locate the cacerts file.
2) Back up the original cacerts file
3) Generate the list of certificates in the cacerts file before applying any changes
keytool -list -keystore cacerts -v > cacerts_orig_cert_list.out
4) Import the public certificate into the cacerts file
keytool -import -alias your_domain_com -keystore /usr/java/latest/jre/lib/security/cacerts -file my.certificate.domain.com.crt