How can I use the page include macro on a Jira Service Desk knowledge base?

Question

I am setting up a Service Desk knowledge base that points to a Space on our confluence site.  We have restricted the number of confluence licenses but have a larger JIRA user base.  I set the permissions up to allow active users to see the Confluence KB.

I created a page and used the page include macro to pull in content to the knowledge base space but the page is not displaying.  How can I adjust the permissions without enabling anonymous access?

Shannon S · Answer

Michela,

I agree that it is best practice to not have duplicate information in Confluence. However, users are only able to view content they have permission to see.

If the page is on a space which is restricted to Confluence users, then Jira users without Confluence licenses will not be able to view it. It would either need to be a part of your knowledge base space, or the page will need to be accessible to anonymous users.

I hope this helps, but do let me know if you'd like any further details on any of the above.

Kind regards,

Shannon

Michela Baca_gwf1e5 · Answer

The page is in a different space.  I am trying to build a curated Knowledgebase for active Jira users who don't have a Confluence license.  I don't want to have to manage duplicate pages in two difference spaces if I can avoid it.

Thanks for any advice you can provide.

Michela

Shannon S · Answer

Michela,

Is the page you're embedding in the same space you set up as a Knowledge Base in Service Desk, or is it in a different space?

Shannon