Cannot download Support ZIP

Question

If i want to download the Support ZIP, i got the following error: Uncaught TypeError: Cannot read property '1' of null at HTMLButtonElement.eval (eval at (batch.js:56), :10:60) at HTMLButtonElement.dispatch (batch.js:107) at HTMLButtonElement.h (batch.js:99)

Andy Heinzer · Answer

Hi everyone,

I just discovered that this is actually a documented bug in the current Atlassian Troubleshooting and Support Tool plugin that comes bundled with Jira.  There is a bug ticket for this in https://ecosystem.atlassian.net/browse/ATST-789 It appears that several versions of this plugin are affected by this bug.

I would recommend watching this ticket for updates and more details.  Currently the only work-around we have for this is to temporarily change the system language (not indexing or profile preference) back to English.  When in this state, you can create the support zip correctly.

Sorry there does not appear to be another workaround for this yet.

Regards,

Andy

ferconsigli · Answer

Both the system and my user profile are set to Spanish.

I don't recall having manually made any modifications to input time formats. However, I can see that those formats are currently in Spanish format

jira.date.picker.java.format : d/MMM/yy

jira.date.time.picker.java.format : dd/MMM/yy h:mm a

I guess those formats are automatically set when the whole system is set to Spanish.

In the other hand, I don't know if it's relevant, but the Ubuntu server where this Jira instance is running is currently defaulted to en_US.

LANG=en_US.UTF-8
LANGUAGE=
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=

Andy Heinzer · Answer

@ferconsigli interesting.  Could you let us know more about your Jira Server deployment?  Such as

* What is the system default language set to, Spanish?
* Is your user profile preference also set to Spanish?
* Do you have any modifications made to Jira's input time formats? See Changing the Due Date Input Format for more details.