Board Configuration - Column Management - Set resolution

Christian Jones

I'm trying to tick "Set resolution" on my Done column and the checkbox won't stick.  If I refresh or navigate away from configuring the board and return, the checkbox is unchecked.

I did test ticking another box and it stuck. Does anyone have any ideas?  We just upgraded to 7.6, the issue existed in 7.4 as well.

Andy Heinzer

Hi Christian,

I am not sure why the board configuration page would behave this way for you.  However I am interested to see if you can actually edit the workflow being used in place here.   If there is a single workflow that encompasses all the issues that appear on this board, then you should be able to View/Edit the transition that is called to move this issue into the Done state.

From there you can then take a closer look at the post-functions of that specific transition.   If it does not already exist there, you can set a new post function to update the resolution field to have a specific value.   In my sample Jira Software simplified workflow, this already exists.   You can also follow the Working with Workflows: Advanced configuration guide in order to set this up.

If the workflow is setup this way, it will ensure that issues that execute that transition set that transition.

 

I'm wondering if you can't set this because perhaps the filter you're using to bring objects into this board then requires that multiple workflows are having to be followed because the issues originate from different projects with different workflows, or the same project that has different workflows for different issue types.

I could see some sort of scenario like that where there isn't a single workflow for the board and hence the checkbox might not be applicable to all issues that would appear there when executing such a transition.

 

I hope this helps.

Andy