Restriction of access agent to organizations

Олег Евтеев

Hi,

I have jira service desk project.

I need to create distinction for agents to organizations (area of visibility).

Each agent has access own organizations and doesn't see organizations of other agents.

Could you provide instructions (step-by-step) how to set up access restriction (distinction ) of agents by organizations?

 

Many thanks

Fabio Racobaldo

Hi @Олег Евтеев ,

you can put in place that using Issue Security based on organization. Using this approach each agent will see just tickets based on the Issue Security/Organization.

Hope this helps,

Fabio