Hi, Explaining the issue in detail, * Create a query where we search a particular customized field value for a single issue type * Export the results in a 2d chart * The chart shows missing customized field value count for Open issues as 8 * When we click the count '8', the issue navigator lists just 6 issues. To re-check when we put down the directly in the issue navigator, using the Order by external id, the missing customized field value count is actually 8. 2016-05-11_14-06-11.png 2016-05-11_14-07-07.png 2016-05-11_14-05-00.png 2016-05-11_14-07-07.png 2016-05-11_14-06-11.png 2016-05-11_14-05-00.png

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Same filter, different results - Chart results and issue navigator search for the same query

Megha Jamba

Hi,

Explaining the issue in detail,

Create a query where we search a particular customized field value for a single issue type
Export the results in a 2d chart
The chart shows missing customized field value count for Open issues as 8
When we click the count '8', the issue navigator lists just 6 issues.

To re-check when we put down the directly in the issue navigator, using the Order by external id, the missing customized field value count is actually 8.

2016-05-11_14-06-11.png

2016-05-11_14-07-07.png

2016-05-11_14-05-00.png

2016-05-11_14-07-07.png

2016-05-11_14-06-11.png

2016-05-11_14-05-00.png

Accepted answers

Michael Partyka

Hi,

it is easy! In the second filter you forgot about "Bug type" is EMPTY

All comments

Michael Partyka

Hi,

it is easy! In the second filter you forgot about "Bug type" is EMPTY

Megha Jamba

Hey Michal,

Thanks for the response. I guess I have not made myself clear here. Let me explain again, the first screenshot (chart) shows 8 results whereas when we click on '8', the issue navigator just shows 6 results instead of 8.

The third screenshot I have put to make it clear that there are actually 8, but the issue navigator shows wrong results for the chart (in the 2nd one).

Do you have any idea why this happens?

Nic Brough -Adaptavist-

Could you show us the JQL of the filter behind the 2d chart? And then the JQL it generates when you click on the "8" (and get 6).

MattS

It could also happen if you don't have permission to view all 8 issues

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