Does JIRA Service Desk provide Incident queue level permissions?

John W

In the support model we have, we want to give partners access to the JIRA service desk to be able to provide 2nd and 3rd line resolver groups. However, we only want to give them permissions to see their own queues.

Is this possible to do in JIRA Service Desk?

Thanks in advance :-)

Alexey Matveev

Hello,

It is not possible out of the box. You can use the following plugin for it:

https://marketplace.atlassian.com/plugins/com.intenso.jira.queues-extension/cloud/overview